Privacy Policy
Last updated: 7th September 2023
Introduction
MetroVPS, a brand of Flarezen Ltd ("we", "our", or "us"), is committed to protecting your data and ensuring your privacy. This Privacy Policy outlines the collection, usage, maintenance, and disclosure of information obtained from our website visitors and valued customers. This policy forms an integral part of our contractual agreements and is incorporated into our Terms of Service and any other agreements we may have with users.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
Information Collected Automatically
When visitors access our website, our web server automatically collects basic user information, including their Internet Service Provider's domain, the timestamp of their visit, and the specific pages they view. This information is not personally identifiable, except when necessary to prevent fraud or abuse of our system.
Information Collected When Ordering
When a customer places an order for our services, we collect traditional contact information for various purposes, including account creation, billing, and service delivery. This may include your name, email address, phone number, billing address, and payment information.
How We Use Your Information
We may use personally identifiable information obtained through our website for the following purposes:
- To provide, operate, and maintain our Services
- To process transactions and manage your account
- To respond to your inquiries and provide customer support
- To send service-related notifications, updates, and security alerts
- To detect, prevent, and address fraud, abuse, and technical issues
- To comply with applicable laws, regulations, and legal processes
Data Sharing & Disclosure
MetroVPS does not share, rent, sell, or release your personal information to any individual, entity, or third party without your consent.
We may share contact information with your permission when collecting and posting testimonials. However, we will not disclose personal and account information unless we have a reasonable belief that such disclosure is necessary to identify, contact, or take legal action against anyone causing harm or interfering with the rights or property of MetroVPS, our customers, or others. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable laws or when required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data.
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Policy
MetroVPS may periodically update our Privacy Policy. We will publish these changes on this page to ensure our customers are always informed about the information we collect, how it is used, and under what circumstances it may be shared with others.
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you suspect that we are not adhering to our privacy policy, please contact us. If an error in our privacy policy is identified, we will rectify it promptly upon notification.