Cookie Policy

Last updated: January 1, 2025

Introduction

This Cookie Policy explains how MetroVPS ("we", "our", or "us") uses cookies and similar tracking technologies when you visit our website or use our services. This policy should be read alongside our Privacy Policy.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not accept the use of cookies, please disable them as described below or refrain from using our website.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Cookies help us to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve your browsing experience
  • Ensure website security
  • Provide relevant marketing content

Similar Technologies

In addition to cookies, we may use other tracking technologies such as web beacons (also called "tracking pixels" or "clear GIFs"), local storage, and device fingerprinting. These technologies serve similar purposes to cookies.

Types of Cookies We Use

Essential Cookies

Required

Required for the website to function properly

Session authenticationSecurity tokensLoad balancing

Duration: Session to 1 year

Functional Cookies

Enable enhanced functionality and personalization

Language preferencesTheme settingsUser preferences

Duration: 1 year

Analytics Cookies

Help us understand how visitors interact with our website

Page view trackingClick patternsFeature usage

Duration: 2 years

Marketing Cookies

Used to deliver relevant advertisements

Ad personalizationCampaign trackingRetargeting

Duration: 1 year

How We Use Cookies

We use cookies for the following purposes:

Essential Operations

  • Authenticating your identity when you log in
  • Maintaining your session as you navigate the site
  • Preventing fraudulent use of login credentials
  • Protecting user data from unauthorized parties
  • Enabling load balancing across our servers

Functionality

  • Remembering your preferences and settings
  • Storing your language and region selection
  • Customizing the interface based on your preferences
  • Remembering whether you've dismissed notifications

Performance & Analytics

  • Analyzing website traffic and usage patterns
  • Identifying and fixing errors and problems
  • Testing new features and measuring their effectiveness
  • Understanding which features are most popular

Marketing

  • Tracking the effectiveness of our advertising campaigns
  • Delivering personalized advertisements
  • Limiting the number of times you see an ad
  • Measuring conversions from our marketing efforts

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide additional functionality. These third parties include:

Google Analytics

We use Google Analytics to understand how visitors engage with our website. Google Analytics cookies collect information about your use of our site, including your IP address.

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and deliver targeted ads on Facebook and Instagram.

Intercom

We use Intercom for customer support chat functionality. These cookies remember your chat history and preferences.

These third-party services are governed by their own privacy policies. We encourage you to review the privacy policies of these providers.

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept All: Accept all types of cookies
  • Customize: Choose which cookie categories to accept
  • Essential Only: Accept only essential cookies required for the site to function

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

Browser Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Cookies and website data

Microsoft Edge

Settings → Cookies and site permissions → Manage and delete cookies

Impact of Disabling Cookies

Please note that disabling cookies may affect the functionality of our website and your ability to use certain features:

If you disable Essential Cookies:

  • You may not be able to log in to your account
  • Security features may not function properly
  • Some parts of the website may not load correctly

If you disable Analytics/Marketing Cookies:

  • Your preferences won't be remembered
  • You may see generic instead of personalized content
  • We won't be able to improve the site based on your usage
  • You may see less relevant advertisements

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Cookie Policy on this page with a new effective date.

Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Data Protection Officer