If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 7 Days. There are no refunds past the 7 Days period.

No refunds are provided for VPS or Dedicated servers under any circumstances.

No refunds will be made if we terminate your VPS or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Setup fees are non-refundable.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 7 Days money back guarantee.

Any funds sent to MetroVPS which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.